Return Policy

All sales are NON-REFUNDABLE.

Only merchandise credit and exchanges will be allowed.

A Return Approval must be established before any items being returned.

A return approval / request for any damaged items must be made within 2-3 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.

It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.

Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).

There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 2-3 days.

Items returned after 15 days upon delivery of merchandise will not be accepted.

NO EXCEPTIONS. ALL SALE ITEMS ARE FINAL.

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Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

How to Return or Exchange?

Provide the following information for a return or exchange:
* Contact Name
* E-mail Address
* Order #
* Order Date
* item being returned or exchanged
* Reason for Return/Exchange

2. E-mail the above information to receive a Return approval

3. Once return approval is established , ship the item(s) to IloveTruArt

4. Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.

TERMS & CONDITIONS

I understand and agree to all of these terms and conditions upon purchasing:

I confirm that my shipping and email address is correct.

I understand that iloveTruArt is not responsible for any missed or rescheduled deliveries from UPS.
I understand that IloveTruArt is not responsible for any hurt/ harm , mis-usage, and or injuries while using iloveTruArt products. Please use products at your own risk.